No checkout on weekends

Vimhans told me that i cant discharge my patient from hospital on weekend as i am using insurance. Here are some of the reasons-

1. The person who deals with this does not come on weekends
2. Insurance company approval will not come on weekend as they are also off---TOTAL LIE

The billing staff was very rude when they understood that i wanted a discharge on Sunday. First they wont give the bill only. When i talked with Accounts head, he was initially even more rude, and when i went to his level and asked for bill, he instructed billing guys to give me the bill.

Then i faxed the bill and discharge summary to insurance for final approval. VImhans had a dysfunctional fax machine and it did not work, so got another fax number and got the approval. Approval was for full amount, however the billing guys insisted that there was a room rent cap of 2.5k and we need to pay up 21k more. When i questioned, again more rude behavior.

Then made the insurance delhi head talk with the Accounts head, and he convinced that insurance has given complete amount. Then i paid non medical expenses and discharged the patient.

So something which could have been done in few hrs with minimal effort, took whole day and lots of unpleasant verbal exchanges.

All in all,,,,avoid vimhans. Max and fortis are much better. Even apollo is better.